TERMS & CONDITIONS


Shipping costs (all amounts excluding VAT)

The Netherlands & Belgium

  • Free home deliveries from € 250 per order;
  • Shipping costs € 10 for an order value under € 250;
  • A length surcharge applies (also above the carriage paid house amount) of € 30 when shipping lengths longer than 2 meters.


Germany

  • Free home deliveries from € 500 per order.
  • Shipping costs € 20 for an order value under € 500.
  • A length surcharge applies (also above the carriage paid house amount) of € 30 when shipping lengths longer than 2 meters.


For deliveries to other European countries, shipping costs are on request.

Delivery of the goods

All shipments are shipped with UPS by default. You will receive an email from UPS the day before delivery with a tracking number and a link so that you can track the shipment online on the day of delivery. Important: You must provide a delivery address where someone is always present during the day. UPS offers 2x as standard. This means that if you are not present the first day, UPS will come back the next day. If you are not present again, you can pick up the package within 7 days at the nearest UPS servicepoint (bring your ID). The package will be returned to us after 7 days. Return costs will be charged by UPS for this. Internova reserves the right to charge you for these return costs.

Invoicing

Invoices are sent by e-mail to the provided address.

Prices and waste management fee

All prices communicated by us are EXCLUDING VAT.
For customers within the EU, the VAT is shifted (0 rate); however, a valid VAT number must be provided.

For sipments within The Netherlands we are obliged to levy a waste management fee on a number of specific lamps and lighting fixtures. This concerns LED lamps and related luminaires. The waste management fee is € 0.06 for LED lamps, € 0.06 for luminaires <750g and € 0.36 for luminaires> 750g, excluding VAT.

Returns Policy

Our returns policy can be found here.